FREQUENTLY ASKED QUESTIONS

What are your hours of operation?

Our shop is open Monday through Saturday, 8:00 a.m. to 5:30 p.m. However, we can assist you 24 hours a day, every day!

When and how can I place orders?

Simply use the option listed below that is most convenient for you!

* Call our 24-hour answering service at 615-833-8555 or toll free at 800-886-3768

* Contact us with your request by e-mail at rebelhillflorist@comcast.com

* Place an order on this website (click here).

* Fax your order to 615-831-0909.

Do you offer same day delivery?

Place your order by 12 noon and it will be delivered by the end of the day, Monday through Saturday.

How will I know that my order has been received?

All online orders are confirmed by e-mail. If you place an order by fax or through our answering service, you will be contacted by e-mail, return fax or by telephone to confirm your order.

Will my order be right?

We guarantee 100% satisfaction on all floral and gift items. For out-of-town orders, we work with the most quality-conscious florists in the nation and back their work with our own 100% satisfaction guarantee. If not completely satisfied, please contact our Customer Service Department at 800-833-8555.

Are there any delivery fees?

There is a standard fee to deliver to the entire Metro Nashville area and many surrounding communities extending from Franklin to Hendersonville, and from Mt. Juliet to LaVergne . If special delivery by courier is required, additional charges will be incurred.

Each out of town order carries a wire relay charge as well as a delivery fee.

Are taxes added to my order?

The current tax rate of 9.25% is applied to all orders whether placed in person, by phone or over the internet.

How will I know that my order has been successfully delivered?

All deliveries are made on the date you request unless there are special, unforeseen complications.